Refund & Claims Policy
At PT Vriksha Nusantara Energi, customer satisfaction is our priority.
Quality Assurance
All products are inspected before shipment to ensure they meet the agreed specifications.
Claims
Any claim regarding product quality or quantity must be submitted within 7 days after the goods arrive at the destination port.
Required Documents
To process a claim, buyers should provide:
- Photos or videos of the goods
- Packing list
- Bill of Lading
- Inspection report (if applicable)
Refund or Replacement
If the claim is verified and caused by our responsibility, we will discuss an appropriate solution, which may include:
- Replacement shipment
- Partial compensation
- Credit for the next order
Contact Us
Email: barabesmagroup@gmail.com
WhatsApp: +62 857 0618 6086 IMAP : info@vrikshaexports.com